Use data to become a learning organization
Working with a large US-based social services agency, we worked with the organization to help them become a learning organization, starting by articulating a theory of change and results framework based on organization-wide expertise and the best available evidence. Our work created a framework that was outcomes and impact focused, and allowed the organization to collect deeper, longitudinal data. We recommended indicators and provided data collection tools to support their efforts for routine data collection, evidence-based management, and increased accountability. Our collaboration has created an actionable approach to effectively measure the organization’s impact on individuals’ lives, as well as on the community.
Design thinking to strengthen program services
Through research, stakeholder interviews, focus groups, and design thinking processes, Insight Metrics worked with a social services agency to understand the extent to which current program activities align with their new theory of change and how to adjust program services to ensure clients, staff, and community are moving toward the goal of achieving individual and community well-being. We produced a series of recommendations based on our user-centered design practices and existing evidence to both strengthen current services and to expand to reach a new target population. We also provided indicators and data collection guidelines to help them measure their progress.
Data for advocacy
Working with the social justice advocacy arm of a large organization, we completed a strengths-weaknesses-opportunities-threats analysis and review of activities. Working closely with the organization’s leadership and staff, we produced recommendations for how the advocacy arm can best align its work with the proposed mission of the division and of the broader organization. In addition, we provided indicators and data collection guidelines to assess progress.
Strategic data for performance measurement
We worked with a grant making organization to develop a targeted set of metrics to assess program progress against their strategic goals. Our work resulted in the compilation and supporting evidence for a menu of metrics that may be selected to measure progress across different projects. The menu includes the indicator definition, data source, and calculation, as well as where the metric has been previously used (if it has, or if it is novel), and the supporting research. We also made recommendations for next steps to further support the organization’s steps to achieve their broader programmatic strategy.